Wednesday, April 17, 2024

Chelan PUD billing statements delayed due to cybersecurity event

Posted

WENATCHEE – Chelan Public Utility District announced that billing statements might arrive late this month following a cybersecurity event affecting its billing statement vendor.

The utility typically sends about 2,000 billing statements daily through a national service provider.  Due to the incident, the vendor could not issue statements for the last week electronically or via mail.

Chelan PUD shares customer names, mailing addresses, services, amounts owed, due dates, and account numbers with the vendor to facilitate billing. The utility is assessing if this data was compromised during the cybersecurity event. It confirmed that the vendor does not hold payment method details or other sensitive, personally identifiable information.

“We apologize for the inconvenience,” said Customer Utilities Manager Lindsey Mohns. “Once this is resolved and billing resumes, we will adjust any due dates to correspond with the new billing date. Our priority is to support customers and avoid any unintentional impacts.”

Customers can still view their current balance and pay bills through the usual channels, including online, mail, and payment kiosks and drop boxes in Leavenworth, Chelan, and Wenatchee. However, access to previous billing statements is currently unavailable.

Chelan PUD has directed customers to contact Customer Relations at (509) 661-8002 for account-related inquiries.

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